Equipment
SWiM Power Inserter
| Light | What you see | What it means | What to do |
|---|---|---|---|
| Green light | On and steady after restarting | The inserter has restarted and is powered normally. | Check the TV to see whether the error has cleared. |
| Green light | Does not return to steady green | The inserter is not restarting normally. DIRECTV points first at power: a power strip, a switch-controlled outlet or a faulty outlet. | Plug it directly into a wall outlet, or try a different nearby one. Avoid outlets controlled by a wall switch. Contact support if the error continues. |
| Green light | Fading out after unplugging | The unit is still powering down. | Wait until the light fully fades out before plugging it back in. |
On this page
What this small box does
The SWiM Power Inserter is a small black or gray box on the dish cable, with two twist-on coax connections and a plug for a regular outlet. It supplies power to a SWiM (single wire multi-switch) setup so that several receivers can share one line from the dish. If it loses power, every receiver on that SWiM can lose the dish together. That is why error 775 is the code most closely tied to this box.
The green light
DIRECTV's published guidance about the inserter's lights is limited to the green one, so that is what we cover here. Our table lists the three situations you are likely to see.
- Steady green after a restart. The inserter has restarted and is powered normally. DIRECTV's cue at this point is to go and check the TV to see whether the error has cleared.
- No steady green after a restart. The inserter is not restarting normally. DIRECTV points first at power: a power strip, a switch-controlled outlet or a faulty outlet.
- Green fading out after unplugging. The unit is still powering down. DIRECTV wants the light fully faded before the power is restored.
The correct way to power-cycle it
- Unplug the inserter from the outlet.
- Wait until the green light fully fades out. DIRECTV's business Tips and Tricks guide for bars and restaurants gives 15 seconds for the same power cycle.
- Plug it back in and wait about 30 seconds.
- Check that the green light is on and steady, then check the TV.
If the light will not return
- If the inserter is on a power strip, plug it straight into a wall outlet.
- If it is already in a wall outlet, try another outlet nearby.
- Avoid any outlet controlled by a wall switch, because the inserter has to stay powered on.
- If switching outlets fixes it, the original outlet or strip may be faulty, and it is worth having it checked.
Where it lives in a real venue
The inserter is usually near where the satellite cable enters the building, behind the TV or beside the receiver. In a larger venue it can end up behind a back bar or in a storage room. Ask whoever installed your screens to show you where it is, and write the location on the inside of the manager's binder. A five-minute walk now is worth far more than a hunt on a Saturday night. If you want help thinking through power and cabling for a busy room, see our page for bars and restaurants.
When to call for help
If the light never returns to steady green, or the error continues after a different outlet, call for help. Call Sports Direct General Support at 480-941-3703 (Gaming Support: 877-659-9257).
Need a hand? Sports Direct support: Gaming Support 877-659-9257 · General Support 480-941-3703